WORK HISTORY
Area Operations Manager
Dave & Buster's
- Fostered an environment focused on exceeding the expectations of our guests, while driving sales and engagement
- Instituted best practices to reduce waste and overages and drive profitability throughout all aspects of business
- Created and review schedules versus forecast to ensure profitability and protect guest experience
- Utilized in the moment coaching and quarterly reviews to help align direct reports to company standards and goals
- Executed staff onboarding and new hire training, as well as continuing education and development.
MAY 2019 - CURRENT
Edina, Minnesota
Food & Beverage Manager
Topgolf Minneapolis
- Drove sales and operations to achieve $22M+ in sales in our first year
- Completed 3 new store openings, including hiring, training, and onboarding of 450+ associates.
- Created monthly sales forecasts, labor forecasts, and declining controllable budgets to maximize profitability and flow through in all cost centers.
- Executed weekly inventory for all FOH cost centers, and developed and executed action plans to address variances
- Sourced and selected all quarterly local beer and spirits selections, and ensured profitability through proper beverage costing.
APRIL 2014 - MAY 2019
Brooklyn Center, Minnesota - Scottsdale, Arizona
Sous Chef
Sheraton Wild Horse Pass
- Ensured all aspects of food production and presentation were consistent and prepared to exceed restaurant's standards
- Maintained Arizona's only Forbes 5 star and AAA 5 diamond cuisine and service standards for all 4 years
- Assisted with the development and execution of seasonal menus and daily specials, as well as creating a new Amuse Bouche for each service.
AUGUST 2010 - APRIL 2014
Chandler, Arizona
